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Responsible Gaming
Mr. O Casino supports a safe, balanced and informed approach to online gaming. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set limits that suit your circumstances and only play with money you can afford to lose.
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Our responsible gaming approach
Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or method that can predict a result or ensure a profit. Previous wins do not improve the chances of a future win, and a losing run does not mean that a win is due. Keep this in mind whenever you use an online gaming service.
In this review
Gambling should remain one form of leisure among other activities. It should not take priority over your rent, mortgage, bills, food, savings, work, study, family or personal wellbeing. Never use borrowed money, credit intended for essential expenses or money needed by someone else to gamble. If losing a particular amount would create stress or financial difficulty, that amount is not suitable for gaming.
We encourage players in Australia to make decisions before they start a session, rather than while they are excited, frustrated or trying to recover a loss. A clear plan can help you stay in control. Decide how much time and money you are comfortable spending, and stop when either limit is reached.
Important reminders
- Gambling is for adults only. Do not gamble if you are under the legal age that applies in your location.
- Only use your own account and payment methods that you are authorised to use.
- Do not gamble when you are affected by alcohol, medication or other substances.
- Do not chase losses by increasing your stakes or playing for longer.
- Do not rely on gambling to improve your financial position or mood.
- Take regular breaks and make time for work, study, relationships, sleep and other interests.
- Do not allow another person to use your account or gamble on your behalf.
- Remember that gambling outcomes are independent events and cannot be controlled by a betting pattern.
Tools and habits to help you stay in control
Responsible gaming tools can make it easier to keep gambling within a planned budget. Depending on the service and your account, available controls may include deposit limits, wagering or spending limits, session reminders, time limits, temporary breaks and self-exclusion. Check the responsible gaming or account settings area for the controls available to you. If you cannot find a particular option, ask customer support how to access the relevant process.
Set a money limit
Choose an amount for gambling that is separate from money needed for essential costs. Consider setting a daily, weekly or monthly limit before depositing or playing. A limit should be realistic, affordable and based on your personal circumstances. Once the limit has been reached, stop playing until the relevant period has ended. Do not change a limit simply because you want to continue a session.
Set a time limit
Decide how long you will play and use an alarm, reminder or session-tracking feature to help you finish on time. Online games can be available at any hour, so it is important to protect your sleep and daily routine. Avoid playing for long, uninterrupted periods. Stand up, move away from the screen and take a proper break before deciding whether to return.
Use breaks and self-exclusion
A temporary break can be useful if you feel distracted, stressed or uncertain about your gambling. Self-exclusion is a stronger step that restricts access for a chosen period or until a further review, subject to the applicable process. If you request a break or self-exclusion, do not try to bypass it by creating another account or using another person’s account. Consider asking a trusted person to support you while the restriction is active.
Keep track of your activity
Review your deposits, withdrawals, playing time and results regularly. Looking at your overall activity can give you a more accurate view than focusing on one win or one session. Keep gambling records separate from your household budget. If the amount of time or money spent is increasing, treat that as a reason to pause and reassess.
Avoid common triggers
Consider whether particular situations make it harder for you to stay in control. These may include boredom, loneliness, stress, arguments, sporting events, alcohol or easy access to extra funds. Planning another activity, avoiding gambling while emotional and reducing access to payment methods can help you follow your limits. If a planned limit no longer feels manageable, stop playing and seek support rather than removing the limit.
Recognising when gambling may be causing harm
Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. A person may experience harm through time spent gambling, emotional distress, secrecy, relationship difficulties, work or study problems, or repeated attempts to regain losses. You do not need to wait for a serious crisis before asking for help.
Possible warning signs
- Thinking about gambling frequently or feeling unable to concentrate on other things.
- Gambling for longer than planned or finding it difficult to stop once a session starts.
- Increasing the amount spent to achieve the same excitement or to try to recover losses.
- Chasing losses by returning soon after losing money or changing your normal spending limits.
- Hiding gambling activity, deposits, withdrawals or losses from family, friends or colleagues.
- Borrowing money, selling belongings or using money set aside for bills to continue gambling.
- Feeling anxious, restless, guilty, irritable or low when you are not gambling.
- Missing work, study, appointments, sleep or important responsibilities because of gambling.
- Arguing with people close to you about gambling or withdrawing from usual activities.
- Using gambling as a way to cope with stress, loneliness, sadness or other difficult feelings.
- Trying to win back losses by taking larger risks or playing games you would not normally choose.
- Feeling that you need to hide or minimise the amount of time or money spent gambling.
If any of these signs sound familiar, stop gambling and take a break. Do not try to solve the problem by placing more bets or attempting to win back money. Speak openly with someone you trust and consider professional advice. Support is available even if you are unsure whether your gambling is a problem.
Practical steps you can take
- Stop playing and withdraw from the gaming environment.
- Use an available account break, limit or self-exclusion option.
- Tell a trusted family member, friend or support person what is happening.
- Review your finances and prioritise essential bills and everyday needs.
- Contact an Australian gambling support service, financial counsellor or qualified mental health professional.
- If you feel unsafe or at immediate risk of harming yourself or another person, contact emergency services or an appropriate crisis support service without delay.
Protecting young people and getting further help
Gambling accounts must be used only by the registered account holder and only by a person who meets the applicable legal age requirements. Keep your login details private and do not allow children or other unauthorised people to access your account. Use device passwords, parental controls and other household safeguards where appropriate. Do not leave an active session unattended on a shared device.
If you believe another person has accessed your account, change your password as soon as possible and contact customer support through the available channel on the website. Never share verification codes, passwords or payment details with another person. Account security is important because unauthorised access can also affect your ability to use responsible gaming controls.
Support is available
You can seek help from an Australian gambling counselling service, a financial counsellor, a GP, a mental health professional or a trusted person in your community. Gambling support services can provide confidential information, practical strategies and referrals for you or someone affected by another person’s gambling. Official Australian health and government websites can help you find current support options in your state or territory.
If gambling is affecting a partner, family member or friend, you can also seek advice for yourself. Set clear boundaries around money and account access, avoid covering up gambling-related problems and encourage the person to obtain professional support. You are not responsible for managing another adult’s gambling alone.
A simple self-check
Before your next session, ask yourself whether gambling is affordable, whether you have set a time and money limit, whether you can stop when planned and whether you would be comfortable telling someone close to you about the session. Consider whether you are gambling for entertainment or trying to change your financial situation or emotional state. If the answer to any of these questions is no, do not play. Take a break and consider speaking with a support service.
Responsible gaming is an ongoing choice. Review your habits regularly, use the controls available to you and act early if gambling stops being enjoyable or begins to affect your life. Mr. O Casino encourages every player to make informed decisions, protect their wellbeing and seek help whenever it is needed.
